What to expect when going for treatment

Smylen is open and ready to help you get safe dental treatment. We offer the same excellent experience as before and have taken extra steps to further prioritize your wellbeing. We'll get in touch before your appointment to make sure you're healthy, and take care of any new paperwork digitally for a fast contactless check-in. You'll be cared for in a medically sanitized space, with sterilized equipment, by a top rated clinical team wearing enhanced PPE.

How we're protecting patients and staff

Smylen consults with doctors, regulatory and compliance experts, as well as infection control experts who support our practices in following the most up-to-date guidance. For example:

  • Smylen doctors follow enhanced health and safety protocols, including the Center for Disease Control and Prevention (CDC) infection control guidelines to prevent the spread of coronavirus and other infectious diseases.
  • Areas and surfaces are treated frequently throughout the day. All treatment areas are disinfected in between patients, using a hospital-grade disinfectant approved by the EPA as effective against SARS-CoV-2 and COVID-19.
  • Employees frequently wash their hands, use hand sanitizer, and wear appropriate personal protective equipment.
  • Before entering an office, staff screen each patient for exposure risk and reschedule patients who identify as potentially exposed.
  • Staff are also screened daily. Any team members who are ill or have been potentially exposed are not permitted to come to work.
  • Social distancing is being practiced inside the offices.

What to expect when arriving

Before entering an office, or before your appointment, you may be:
  • Required to wait in your car, outside the office, or in specific areas for social distancing. You may receive a text from the center when it's time to come in.
  • Screened for symptoms or potential COVID-19 exposure. You may be asked to reschedule if you have symptoms, or have potentially been exposed. Your temperature may be measured before you can enter the office.
  • Asked to wear a protective mask. Please bring a mask. If you don't have a mask, we can provide you with one.
  • Asked to rinse your mouth twice with an antimicrobial mouth rinse.
  • Asked to text or call the office from your car to let them know you have arrived. The office will let you know when they're ready for you to come in.

What you can so to safeguard your health

We encourage all of our patients to follow CDC recommendations to prevent the spread of the virus:
  • Wash your hands thoroughly and often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Clean and disinfect all commonly touched surfaces in your home, including counters, doorknobs, and phones.
  • Avoid close contact with people who are sick.
  • Where possible, do not grasp door handles and use a knuckle to touch light switches or elevator buttons.
  • Follow appropriate respiratory etiquette, such as coughing into a disposable tissue or your elbow.
  • Follow current CDC travel health advisories.

We're here for you

Protecting your health and safety while treating your dental needs is our top priority. If you have any questions, please give us a call at (888) 229-8528. We look forward to helping you.