How does Smylen work?

You enter your geographic location for your new dentist and select the dental procedure you want. Smylen will present you with a number of awesome dental offices to select from and the reduced fee associated with each location. Once you make your selection, you will be able to schedule an appointment and make your payment – all through our website.  

What is Name Your Fee®?

If you want to search for a price even less than what is displayed on our Smylen Map, please use our Name Your Fee® tool. When using Name Your Fee®, we will display the “Average Fee” for the procedure in your desired area. If your desired fee is lower than the average, it is likely to match successfully; a bid that is much lower than that fee has less of a chance. (But certainly worth a try - you never know!)

How is Smylen able to get these lower fees?

Dentists are not completely booked 24 hours a day, 7 days a week. Most dentists would rather offer you a reduced fee for a procedure than have “empty dental chair time”. Smylen allows you to access these reduced fees from the comfort of your living room anytime of day!

What is the cost to use Smylen

There is a $50 booking fee added to the dentist’s price for any dental procedure. Please note that the total cost will always be displayed on our Smylen Map. Our Self Diagnosis Tool is always free to use.

What if I don’t know what I need?

Smylen offers a free Self Diagnosis Tool which can help guide you in selecting the appropriate procedure for yourself. All Smylen appointments will begin with the dentist verifying that your procedure is the appropriate treatment for you.

What happens if I choose the wrong procedure?

If the dentist determines that you don’t need the procedure, you will have two options:

  • Receive an immediate full refund of the entire treatment fee and the match fee. (Bonus: you just had a free dental consultation!)
  • Receive the appropriate procedure by your new Smylen dentist. You will be entitled to pay that dentist’s Smylen fee, which you will be informed of before beginning treatment. This will all be handled by the Smylen staff and your new dentist.

Why can’t I see the provider name until after checkout?

Smylen’s “blind” dentist model is what allows us to offer patients such incredible fees – far below what these dentists offer to their regular patients. You will always know your out of pocket cost and be able to see all the information about the dental office (geographic area, online ratings, photos, dental school attended, previous reviews, & more). All our dentists are Smylen Verified and our fees are transparent.

What does it mean that your dentists are Smylen Verified?

At Smylen, we take your oral health very seriously. All dentists are hand-picked by our team or by referral only to ensure that your experience is of the highest quality. They must [1] have stellar online reputations - 4 stars or greater [2] have up-to-date credentials - actively maintain professional license & other identifiers [3] regularly attend continuing education courses - at least 60 hours tri-annually [4] graduated from a top dental school. All of this information is verified and updated regularly.

What if I need to reschedule my appointment?

You can reschedule your appointment at any time by logging into your Smylen account and viewing your appointment. Alternatively, you can reschedule your appointment directly with your new Smylen dentist. You will always be entitled to your Smylen treatment fee regardless of if you reschedule your appointment.

What is your cancellation policy?

You are able to cancel your appointment up to 24 hours prior for a full refund. Please email cancellations to ashley@smylen.com.

Cancellations within 24 hours of the appointment time will be subject to a $50 fee.

Your doctor will always verify that you are a candidate for the treatment at your initial visit. If you are not, or do not want to proceed with treatment, you will be entitled to a full refund - no questions asked.

What is your refund policy?

Appointments cancelled more than 24 hours of the appointment time are eligible for a full refund.

If your Smylen dentist determines that you are not a candidate for your treatment, you will be entitled to a full refund - no questions asked.

How are payments made on Smylen?

There are 2 categories of treatments on Smylen: (1) Pre-paid (2) Deposit
Prepaid Treatments:
Pre-paid treatments are paid in full at the time of booking. Keep in mind that upon arrival to the dentist’s office, you will be evaluated for your treatment. If you are not eligible you will have the option to switch your treatment or receive a full refund.
Checkup + Cleanings, Whitenings, Extractions, Fillings, Arestin, Bone Graft + Extraction, Checkup + Cleaning + Whitening, Scaling + Root Planing, Bonding, Cleaning, Nitrous, Nightguard
Deposit Treatments
Deposit procedures are confirmed with $50 deposit only at the time of booking. The balance is charged after your evaluation and at the start of treatment. Again, if you are not eligible or decide not to move forward, your deposit will be refunded.

How are follow-up appointments made?

To book an appointment with your new Smylen dentist, please login to your account and head to your Match History. You will see an option there to Rebook with your dentist.
Follow-up appointments for procedures that require multiple visits can be made directly with your new Smylen dental office.

What if I have dental insurance?

Your Smylen dentist will be happy to complete all forms necessary for your reimbursement.

Is my information secure?

Smylen puts the privacy of our patients and doctors first by highly securing your data. First it is encrypted such that unauthorized personnel cannot access any sensitive data in storage or transit, and second it is backed up to minimize the possibilities of data loss. All passwords, personal information, payment, and medical data are protected. We are overly careful not to share data with third parties.

How do I submit feedback about my Smylen dentist?

After your treatment is complete, you will be sent an email with instructions about reviewing your dental experience. This information is strictly confidential and is used only by Smylen employees for quality control purposes.

How do I submit feedback about my Smylen experience?

To submit feedback, questions, or inquiries related to the Smylen platform, click here